Kaizian

Driving Better Customer Experiences in the Motor Finance Sector

Smart Customer Solutions

About Kaizian

Kaizian Limited, a subsidiary of 3Point1 Consulting Limited, combines Big 4 consulting expertise with deep motor finance knowledge to deliver AI-powered complaint and case management solutions.

Understanding the complexity of the motor finance industry is a key component of our offering. Our cutting-edge technology integrates seamlessly with existing systems, automating complaint handling processes while reducing costs, time, and improving quality. We include a proven redress calculator, ready for any potential regulatory requirements.

As complaint volumes and complexity increase, we provide end-to-end support to motor finance providers. Our agile approach ensures swift adaptation to regulatory changes from FCA investigations.

Why Choose Kaizian ?

AI-Driven Complaint & Case Handling

We harness cutting-edge AI to integrate seamlessly with your existing systems, automating and streamlining every stage of complaint and case resolution.

Embedded Redress Calculator

Developed by a leading actuarial firm, our built-in calculator ensures precise, compliant redress, ready for any potential regulatory requirements.

Motor Finance Industry Expertise

Our leadership team combines Big 4 consulting experience with extensive motor finance knowledge, providing tailored solutions that address industry complexities.

Cost, Time & Quality Optimisation

We help motor finance providers reduce costs, shorten resolution times, and enhance service quality — driving measurable improvements across operations.

Our Mission

Optimising complaint handling processes using advanced AI-powered technology to reduce costs, accelerate resolution times, and drive unparalleled quality and accuracy.

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